It includes processes and activities that determine quality policies, objectives and responsibilities so that the project will satisfy needs for which it was undertaken.

The following are included in quality management processes:

  • Plan quality management (planning)
  • Perform quality assurance (execution)
  • Control quality (monitoring and control)

Some tools and techniques used for quality management include:

  • Cost of quality
  • Quality audits
  • Quality checklists
  • Benchmarking
  • Seven basic quality tools

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